Shipping Policy

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    1. We DO NOT ship internationally, Continental United States ONLY
    2. We DO NOT offer shipping on potting soils or pots due to weight, shipping cost, and breakage concerns.
    3. We ship orders on TUESDAYS to avoid weekend shipping delays. If you place an order after 10am on Tuesday, it will be shipped out the following Tuesday. 


    SHIPPING PLANTS: Blemishes and leaf damage is part of the risk taken when shipping a tropical plant. We take great care in packaging to prevent damage from occurring.

    1. We DO NOT ship plants larger than a 6” pot due to weight and packing logistics.
    2. IF ORDERING A CACTUS OR SUCCULENT: Depending on specimen chosen, for the safety of your plant, we may decide to ship bare-root and will contact you about options prior to shipping.
    3. We only ship plants when our local temperatures are between 30-85 degrees Fahrenheit. PLEASE CHECK YOUR LOCAL TEMPS BEFORE ORDERING. We will add a $3, 72-hour heat pack for temps below 40 degrees Fahrenheit. If your order is placed when temps are outside of our plant-safe window, we will hold your plant(s) until we can ship safely.
    4. We DO NOT offer refunds or replacements on plants that have been shipped. We are NOT responsible for lost or stolen packages, shipping delays, damages to plants during shipping or as a result of shipping, or complete loss/death of plant due to shipping delays, environmental conditions, or shipping damages to box or packaging.

       

    5. If you have paid extra for shipping insurance, please check with the carrier you have selected to ensure that the plants are covered in their policy and are not considered an “excluded commodity”. 

      If you live in an apartment building, please be vigilant in tracking your packages and be ready to receive the package; It is prevalent for packages to get taken.

      Our plants are pest-free to the best of our knowledge. All plants are treated preventatively with pest prevention products for spider mites, mealy bug, and thrips. In addition, our plants may also be preventatively treated with Bonide Systemic granules for mealy bug, scale, thrips, and fungus gnats.

      Please quarantine your new plants as you would any other plant purchase prior to introducing into your collection.